To end the donation process, the adopter has to confirm that they received the item on the app.
What do I do if the adopter forgets this step?
- Consider sending the person a message to remind them to confirm receipt of the item and explain the process.
- If the person does not answer or you can no longer contact them because the conversation was deleted, contact us! Let us know which ad it is, so we can take care of it.
Feel free to let the adopter know that they won't receive a notation, if they don't confirm receipt of the item. Notations help them get more donations.